Help & FAQs

REGISTRATION / SIGN IN

REGISTRATION

Click Sign In / Register and choose one of three options:

• Option 1 - You are an EIS customer, and you have your customer number, an Invoice number, and Invoice dollar amount handy to complete the short registration form.
• Option 2 - Your company wants to become an EIS customer with payment terms. Please be aware that establishing your Net 30 terms will take 3-5 business days.
• Option 3 - Your shopping need is urgent, or you are an individual, not a company, and want to start shopping today with your credit card.

SIGNING IN

You can Sign In ONLY after you have registered. If you have already registered, click on Sign In at screen-top and enter your email and password.

Signing in is required to use your personal part numbers, receive your special prices, view your order history, etc.

PASSWORD

If you forgot your password, go to screen-top, click on Sign In, enter your email and click "Forgot your password?", which will initiate the reset password prompts.

If you want to change your Password, go to My Account, Account Settings, and click Change to the right of "Password".

MY ACCOUNT

CHANGE YOUR EMAIL

To change your email address, go to My Account, Account Settings, edit your email address and click Save in the top right.

CHANGE OF ADDRESS

Address changes are performed differently depending on your user type or payment terms:
 

• CREDIT CARD ONLY TERMS

  • Sign In, go to My Account, then to Addresses.
  • CHANGE ADDRESS - Click on Edit next to the address you want to change and SAVE when your edits are complete.
  • NEW ADDRESS - Click on "Add Address" at screen-right, complete the entire form, and SAVE when the form is complete.
    
    

• ON PAYMENT TERMS

  • To update your Billing Address, go to My Account, then to Addresses. Click Request Update by Billing Information.
  • For Shipping Address updates, go to My Account, then to Addresses. Click Edit by Shipping Information, complete the form and click Save.
    
    

CHANGE PASSWORD

If you want to change your Password, go to My Account, Account Settings, and click Change to the right of "Password".

ORDERING

ORDERS AND QUOTES

First, Sign in (and if you have not registered yet, do that before signing in.) Signing in puts all site benefits at your fingertips, like your order history, account details, tracking numbers, etc.

• Use Search, by product number, name, or supplier, to locate items unfamiliar to you.
• Use Quick Order for items familiar to you and known by their EIS part number or by your enabled part number.
• Build a Shopping List as you go. The Shopping List you build today, with items you may order again, helps you quickly populate your order tomorrow.
• Need a quote first? Submit here.
  
  

TAXES AND HAZMAT

TAXES

• Taxes are calculated during the checkout process.
• All credit or payment card purchases will be charged tax UNLESS we have received your Resale Certificate, which you can submit to us at the checkout screen. (Below order Total, look to note "e" containing a link to submit resale cert.)

HAZMAT

• Hazardous Materials ("HazMat") require special handling, as specified by all common carriers, and incur additional fees to transport from our dock to yours, even when the shipment goes collect on your account with the carrier. We display all HazMat items online with a HazMat symbol (vertical diamond with color codes for each hazard type.) If / when you see this symbol displayed next to the product you want to buy, be advised there will be an additional "HazMat" special handling fee on your invoice.

Please visit Shipping Info for freight policies and carrier-imposed requirements.

YOUR PART NUMBERS & PRICES

As a registered EIS customer, you can shop by your part numbers and pay your company's special prices. Once they're enabled in our system, you can enter your part numbers directly into Quick Order or select your part numbers from your Shopping List and Add to Cart.

Get your part numbers and prices enabled today - Contact Us.

MODIFY / CANCEL YOUR ORDER

You may MODIFY your order at any time before submission of your order:

• Adjust QTY on order before or while in Checkout
• Remove item(s) entirely from your Cart before or while in Checkout
• Abandon entire Cart before or while in Checkout

After submission of your order, please Contact Us to request cancellation of your order. If your order has already shipped, you may request we issue a Return Material Authorization (RMA). Be aware that depending upon the material, there may be restocking fees involved.

A product displaying the "NC/NR" icon is Non-Cancelable / Non-Returnable due to custom design or special controlled environment storage requirements.

ORDER STATUS

Click here for a walkthrough on how to check your order status. 

TRACKING

Sign in, go to My Account, then Order History. Make your date-range selection from the filter menu, and select your order. Scroll to your purchased products and click Shipment Data.

DOWNLOAD INVOICES

Click here for a walkthrough on how to download invoices. 

ORDER HISTORY

Sign in, go to My Account, then to Order History.

To show historical orders, make your date-range selection from the filter menu. If you need to view orders older than what's displayed, please Contact Us.

To go directly to a specific order for which you know your P.O. Number, your part number, EIS part number, or EIS Order number, Select "Order Type" and "Order Status" from the filter menu and fill in the associated fields before searching.

MANAGED RE-ORDERING

MY SHOPPING LISTS

If you've added items to a Shopping List previously, you can select any of those items to Create an Order, even if you've never ordered the items before.

Go to My Account, My Shopping Lists, Select the items to order (check-mark the box at the left of the item). Then scroll to the top and click Add Selected to Cart.

Go to your Cart, click Checkout and proceed through Payment Type, Shipping Address, and Shipping Method to Final Review.

QUICK ORDER

Save time using Quick Order to create a new order when you know the EIS part number or your own part numbers are enabled on the site.

Sign in, go to Quick Order, type in the first item number, and press Enter. Adjust the quantity, if necessary, and Add to Cart.

Continue Shopping or go to Checkout. It's that easy!

ORDER HISTORY

Create a new order of previously-purchased items by using Order History.

Sign in, go to My Account, then Order History. Find a previous order using the filter in the top right to filter by PO Number, Order Number, or Order Date. 

You can click Reorder to the right of your order or, to view more detail, click on the order number to see individual products. Click Reorder on the top right to place a new order of your previous order. 

Please Contact Us for further assistance or find an EIS location nearest to you.